Refund policy

Return & Refund Policy
Thank you for shopping with us. We want you to love your purchase; however, if you are not entirely satisfied, we are here to help. Please read our policy carefully to understand your rights and the conditions for returns and refunds.


  1. 1. 14-Day Cooling-Off & Return Period
    In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order or request a return within 14 days from the day you (or a third party indicated by you) receive your delivery.

  2. 2. Conditions for Returns (Preventing Misuse)
    To be eligible for a return and a full refund, the item must meet the following strict conditions:
     The item must be unused, un-assembled, and in the exact same condition that you received it.
     The item must be in its original, undamaged packaging with all original labels, protective layers, and components intact.
     We reserve the right to refuse a return or apply a deduction of up to 100% of the refund value if the item shows signs of assembly, usage, damage, or significant diminution in value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.

  3. 3. Non-Returnable Items
    Please note that the following items cannot be returned or refunded unless they arrive damaged or defective:
     Custom-made, bespoke, or personalized items (e.g., furniture made to specific custom dimensions or fabrics).
     Items that have been fully or partially assembled by the customer.

  4. 4. Return Shipping Costs (Your Protection)
     Customer Responsibility: For all standard, change-of-mind, or "buyer's remorse" returns (e.g., item doesn't fit, color looks slightly different in room lighting, or simply no longer wanted), the customer is fully responsible for arranging and paying for the return shipping costs.
     Since furniture and large home items can be costly to ship, we highly recommend using a trackable courier service with shipping insurance. We are not responsible for return shipments that are lost or damaged in transit.
     Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence. In these cases, we will arrange a replacement or cover the return collection costs.
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  6. 5. How to Initiate a Return
    To start a return, please contact our customer support team at [E-posta Adresiniz] with your order number and reason for return. Do not send items back to our warehouse without prior written authorization from us.

  7. 6. Refunds
    Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 10-14 business days. Please note that any outward shipping fees paid at the time of purchase are non-refundable.