Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Aksu Home UK. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or WhatsApp.

2. Shipping Rates & Delivery Estimates
We offer international shipping from our manufacturing facilities to the United Kingdom. Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time: 7-14 business days via international air/road logistics. Delivery delays can occasionally occur due to customs processing or carrier delays.

3. Customs, Duties, and Taxes (Very Important for UK Buyers)
Aksu Home UK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, or customs duties levied by the UK authorities). Please check your local customs regulations regarding furniture imports from overseas.

4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Damages
If you receive your order damaged, please contact us immediately via Aksuhomeuk@gmail.com or our WhatsApp line (+44 7853 039013) with photos of the packaging and the damaged item so we can arrange a replacement or solution swiftly.